KEY IDEAS:
- Concord Police Department needed to unify 19 police data sources to support real-time crime analysis and data-driven decision making without disrupting existing workflows.
- Law enforcement technology adoption is often complex, costly, and time-intensive, with limited training leading to low adoption among personnel.
- To accelerate onboarding, Peregrine embedded with Concord PD to integrate data sources, provide hands-on training, and support operational priorities.
- Within 90 days, Concord PD achieved measurable results, including improved officer accountability, increased data accessibility, and faster investigative workflows.
💡 CONCORD POLICE DEPARTMENT (CPD) AT A GLANCE:
Location: Concord, California
Population: Approx. 124,016
Sworn count: More than 120
Total personnel: More than 160
Sources: CPD, U.S. Census
CONCORD, Calif. — Police agencies often face significant challenges when adopting new technology, including:
- Complex integrations
- Time-intensive onboarding
- Low adoption among personnel
These barriers can delay implementation and limit the impact of new systems. A streamlined onboarding process is critical for ensuring new police technology is adopted quickly and delivers measurable results.
When the Concord Police Department implemented Peregrine, the agency needed to move quickly. Concord PD set out to unify 19 data sources, bridging gaps between disconnected systems and enabling personnel to fully leverage comprehensive data.
To support this effort, Peregrine embedded with Concord PD to align on operational priorities and ensure a smooth onboarding process. Within the first few months:
- 19 data sources were integrated in 28 days
- 10 in-person training sessions were conducted for 185 personnel
- Additional virtual and on-demand training was provided to support adoption
This approach accelerated adoption across the department. Within weeks, Concord PD’s power users were actively using unified data in their daily workflows. Within 90 days, the department used Peregrine to help solve its first major crime. And within six months, 100 of the department’s 140 sworn personnel were using Peregrine.
Here’s how Concord PD achieved widespread adoption among personnel and measurable impacts within 90 days.
💡 REAL-WORLD IMPACT 90 DAYS AFTER IMPLEMENTATION
- Improved officer accountability and wellness
- Enhanced community engagement
- Increased access to unified, real-time data
- Faster investigative lead generation
- More efficient cross-jurisdictional collaboration
Why onboarding law enforcement technology is challenging
Implementing new law enforcement technology is particularly complex. Agencies often rely on dozens of different data sources that weren’t designed to work together, including:
- Computer-aided dispatch (CAD) systems
- Records management systems (RMS)
- Real-time inputs
- External data sources
With so many disconnected systems, agencies often struggle with siloed data and fragmented operational views. When new technology is introduced, it can unintentionally create additional silos, further complicating workflows instead of improving them.
Beyond integration challenges, agencies must ensure that new technology aligns with existing workflows and operational priorities. Implementation can be resource-intensive, and without clear applications and proper training, adoption across personnel may lag. As a result, even powerful tools risk being underutilized, limiting their impact on day-to-day operations.
🔎 WHAT IS LAW ENFORCEMENT ONBOARDING? Law enforcement onboarding refers to the process of implementing new technology, training personnel, and ensuring adoption across an agency.
For agencies managing dozens of systems, these challenges compound quickly. Departments like Concord PD, which needed to unify 19 data sources, require a streamlined, structured onboarding process to ensure successful implementation and long-term value.
How Concord PD approached rapid data integration and onboarding
To overcome these challenges, the Concord Police Department took a deliberate, outcome-driven approach to onboarding Peregrine, a data integration and analytics solution. The agency needed Peregrine to streamline its operations, not cause additional roadblocks for personnel.
🔎 WHAT IS POLICE DATA INTEGRATION? Police data integration connects systems like CAD, RMS, and other databases into a unified platform, enabling personnel to access and analyze information in real time.
Rather than treating implementation as a one-time deployment, the department partnered closely with Peregrine to align on operational priorities from the start. This embedded approach ensured that data integration, training, and adoption matched the agency’s real-world needs.
🔑 KEY INSIGHT: A structured, embedded onboarding process enabled Concord PD to integrate data quickly, drive adoption across personnel, and achieve measurable results within 90 days.
How Concord PD onboarded Peregrine in 90 days
To achieve rapid integration and adoption, Concord PD and Peregrine followed a structured, four-phase deployment process. With a shared focus on technology and people, they were able to move quickly without disrupting existing workflows. Within weeks, data from 19 systems was unified into a single platform. Hands-on training and ongoing support accelerated adoption, ensuring personnel could apply unified data and see tangible impacts.
📈AT A GLANCE: 90-DAY ONBOARDING TIMELINE (2022–2023)
- Dec. 12: Kick-off call with Peregrine’s deployment strategy team takes place
- Dec. 16–Feb. 16: Weekly IT check-ins are scheduled
- Jan. 15: Concord PD power users begin leveraging Peregrine with priority data sources
- Feb. 15: Remaining data sources are successfully integrated (19 systems total)
- Jan. 16–Feb. 16: Peregrine training program begins (10 sessions total)
- March 2: First major crime solved with Peregrine
Phase 1: Mission discovery and operational alignment
During the mission discovery phase, Peregrine worked closely with executive leadership, IT, and experts across the agency to:
- Deeply understand departmental challenges
- Plan platform use
- Identify success metrics
- Integrate the required data sources
READ MORE → Peregrine’s Commitment to 90-Day Deployment
"We were blown away by the level of care and consideration our department received from the Peregrine team,” said Tasveer Dhillon, Research and Development Corporal at the Concord Police Department. “They worked hard to actually understand our needs and ensure that the platform would deliver immediate value."
📌 OUTCOME → Over 32 days, the Concord Police Department and Peregrine held several meetings to identify five key use cases where data integration could be immediately transformative:
- Officer performance and wellness
- Community outreach and engagement
- Data access and actionability in the field
- Investigative lead generation
- Investigative analysis
Phase 2: Platform configuration and data integration
During the platform configuration phase, the Peregrine team ensured that the integrated data was:
- Cleaned
- Organized
- Connected
This step allowed the platform to display and deliver departmental data in a way that is unique, valuable, and aligned with priority use cases.
💡 HOW IT WORKS: Peregrine integrates raw data from multiple systems; cleans and unifies that data into a single platform; and enables personnel to search, analyze, and act on insights in real time.
"The most energizing part of this phase is when we encounter something entirely new that we haven't built before,” said Patrick Smith, Deployment Strategist at Peregrine. “We love diving into the data tables, figuring out the correct way to construct them, and achieving something that was previously impossible. It's incredibly rewarding to see the agency's excitement when they realize what's now achievable."
🔎 HOW DOES DATA INTEGRATION IMPROVE POLICE OPERATIONS? Data integration enables personnel to access unified information across systems, improving situational awareness, reducing manual effort, and accelerating investigations.
Peregrine configured the platform for the Concord Police Department against previously identified goals, including:
- Conducting automatic vehicle location (AVL) and status-based data analysis to highlight where officers were and when to measure impact and better allocate resources
- Collaborating with command staff to build out custom dashboards to address common community inquiries and promote transparency
- Simplifying officer-level searches by deduplicating persons and vehicles across systems while making connections between relevant pieces of information
- Introducing new tools and connections for investigators to save time and enhance investigative capabilities
- Building out a custom solution to help investigators analyze social media warrants more efficiently
📌 KEY FACT: Concord Police Department integrated 19 data systems in 28 days and achieved department-wide adoption within six months.
Phase 3: User training and adoption
With unified data in place, the next priority was ensuring personnel could effectively use it. After the platform was configured, the Peregrine training team showed users how to solve high-priority problems using Peregrine. We co-created a training plan that accommodated the agency's schedule, offering:
- In-person sessions
- Virtual sessions
- On-demand sessions through Peregrine Academy
🔎 HOW DOES TRAINING IMPACT TECHNOLOGY ADOPTION IN POLICE DEPARTMENTS? Hands-on, role-specific training helps officers apply new tools to real-world scenarios, increasing adoption and accelerating measurable impacts.
"Their team was incredibly flexible with our schedules and they got everyone quickly excited about the platform, ensuring that we all knew how to effectively use its vast capabilities,” said Concord PD Capt. Garrett Voerge. “They were able to deliver practical skills and knowledge at a level and pace appropriate for our various ranks and user groups."
📌 AT A GLANCE → How Concord PD ensured high personnel adoption rates through hands-on training:
- Peregrine hosted 10 in-person training sessions in 30 days with 185 attendees.
- Sessions ranged from 5 a.m. to 10 p.m. to accommodate agency personnel availability.
- Within 6 months, 100 of 140 sworn personnel were leveraging Peregrine to streamline and simplify their day-to-day tasks.
Phase 4: Ongoing support and optimization
Following Peregrine’s comprehensive training program, it was time to fully integrate the platform across the entire department. During this time, Peregrine and Concord PD communicated early and often to ensure the platform was delivering value and usage continued to increase. This included:
- Monthly usage reports via email
- In-person visits
- 24/7 on-demand support
To ensure long-term success, Peregrine assigned an Agency Advocate to work with Concord PD. This advocate, closely aligned with the agency's mission, ensured that Peregrine consistently delivered against identified goals. They communicated changing needs and new priorities back to the deployment strategy team, maximizing the department's value from Peregrine.
"As an Agency Advocate, I ensure our customers succeed with Peregrine by staying in touch two to three times a month through emails, visits, or user group meetups,” said Mike Prate, Client Advocate at Peregrine. “As a retired law enforcement officer, I understand their challenges and strive to make them feel supported and valued at all times."
📊 KEY FACTS ABOUT CONCORD PD’S ONBOARDING
- 19 data sources integrated in 28 days
- 10 in-person training sessions
- 185 personnel trained
- First major crime solved within 90 days
- 100 of 140 sworn personnel using Peregrine within 6 months
| BEFORE DATA INTEGRATION | AFTER DATA INTEGRATION |
|---|---|
| Disconnected systems and delayed access to data | Unified data across 19 systems with real-time access |
| Risk of creating additional silos with new tech solutions | New tech solutions seamlessly integrate into a unified platform |
| Reactive investigations | Proactive, data-driven decision making |
How structured onboarding drives adoption and early results
The Concord Police Department attributes its successful adoption of Peregrine to the in-depth and efficient onboarding experience they underwent and Peregrine's constant support.
These outcomes reflect the combined impact of rapid data integration, hands-on training, and ongoing support:
- Improved officer accountability and wellness by way of AVL and status-based data analysis.
- Enhanced community outreach and engagement with custom dashboards that address common inquiries.
- Increased data accessibility and actionability by standardizing common searches and establishing connections between individuals, vehicles, and more.
- Expedited investigative lead generation by arming investigators with Peregrine tools and proper training on how to use them.
- Streamlined investigative processes and increase the quality of case-building through social media warrant analysis workflows.
A structured onboarding approach enabled Concord PD to move from fragmented data and to unified operations, high adoption, and measurable results within 90 days.
“Collaborating with Peregrine is not your typical vendor-client relationship; it began as a partnership and has remained one ever since,” said Chief Mark Bustillos. “The Peregrine platform has profoundly impacted our department, and I attribute much of our success to the meticulous care and effort invested from the very beginning.”
By combining data integration, training, and continuous support, Concord PD transformed its fragmented systems into a unified platform with actionable insights impacting every department. To see how Peregrine can support your agency’s onboarding and drive impact within weeks, not months, contact us today.
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