Tailored training: How Peregrine is pioneering tech adoption in public safety
Brenna Swanston
July 18, 2023
Training for new technologies often falls short within public safety agencies. Generalized training – the unfortunate norm – doesn’t meet each agency’s unique needs and requirements. It lacks clear objectives and fails to address long-standing problems within a given department.
Changing how people perform daily tasks is hard because they naturally become accustomed to doing something a certain way. This is especially true within complex, vital institutions like law enforcement, where each job is incredibly challenging. Public safety work is fast moving and quite literally lifesaving. Time to learn new processes or tools is limited, even if they could significantly improve operations.
At Peregrine, we deploy a unique approach to training and user adoption that addresses these complexities head on, ensuring everyone in every department we work with gets the most value from our platform.
We work with public safety agencies large and small across the country – their goals and priorities can materially differ from one another. We find that because each department exists in a uniquely complex operating environment, the best training, goals, and definitions of success are as unique as the communities they serve.
That’s why we begin every partnership with a crisp articulation of each customer’s goals, priorities, and outcomes they hope to achieve using Peregrine. We call these goals Success Criteria (SC). All SC must:
Be measurable;
Articulate what value we’ll provide to our customers through tangible outcomes; and
Explain, tactically, how we will provide that value through our platform’s myriad capabilities.
Success criteria allow us to concentrate on the customer's top priorities and deliver value precisely when and where they need it. We can typically provide value by solving real problems within the first 90 days thanks to how easily our platform is configured and the close partnerships between our deployment strategists and key agency personnel.
The initial problems we aim to solve not only align with success criteria, but also have other key characteristics. The solution to each problem:
Is either incredibly difficult or unavailable to achieve through other technologies and methods;
Must be geared towards a specific workflow for a specific job; and
Becomes more powerful as more people collaborate in Peregrine.
For example, CompStat in Peregrine is uniquely dynamic because the platform integrates and connects data from siloed systems, surfacing undiscovered insights and trends. The platform enables participants – like analysts, command staff, and investigators to provide better answers to more sophisticated questions because they can seamlessly switch between crime stats, possible suspects, or leads in real-time.
Once solutions aligned with success criteria are ready to use, training begins. Our training is not a generalized overview of features within Peregrine. Instead, our training program is geared towards teaching personnel how to solve their specific problems. Doing so means personnel will immediately have daily-use solutions that solve critical problems.
Bottom line: We don’t want to change how public safety teams work. Instead, the platform augments how they’re already doing their job with powerful, practical, easy-to-use tools. Everyone in the department – from investigators to chiefs of police to IT to patrol officers – can be more efficient and make better decisions with better data.
The platform's appeal and its ability to resolve challenges have a natural network effect, boosting morale and motivation. Police departments and public safety agencies are drawn to a platform that’s modular enough to meet their agency’s unique needs and specific enough to dramatically improve how each individual person in the department does their job.
Peregrine isn’t seen as a tool that just 'gets the job done' — users truly enjoy using it because it makes their lives and work easier, better, and simpler.
"I use Peregrine every day. It's hard to come by law enforcement technology that's actually useful," says Jordan Compton, Intelligence Analyst at Atlanta Police Department. "It's my job to support our command staff and investigatory teams. Peregrine not only enables me to visualize criminal networks and find previously undiscovered information so our detectives can solve cases more quickly, but also unlocks unique insights about trends that inform our overall crime prevention strategy."
Rather than ticking boxes, we create solutions that genuinely make a difference, centered around our understanding and willingness to address the precise needs of every single public safety agency that works with us – large and small. Our deployment and training strategy prevents the imposition of unwanted change and instead, introduces meaningful transformations that enhances overall operations.
Check out our upcoming trainings, or send us a request if you don’t see an option that meets your needs.
About Paige Burley
Paige Burley is the User Training Lead at Peregrine Technologies where she creates training across all roles at law enforcement agencies, ensuring virtual or in-person options are available and focuses on specific police workflows. Before joining Peregrine, Paige was the Director of Training for Vigilant Technologies at Motorola Solutions, developing certified training for over 1,000 agencies across the country on ALPR and facial recognition. She came into police technologies after working as a regional crime analyst in Northern California, as well as real-time crime center analyst at Houston Police Department and Harris County Sheriff’s Office. She has dual bachelor’s degrees in Criminology and International Studies from University of New Mexico and a Master’s in International Security from University of Warwick in Coventry, England.
