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Ada County Paramedics
Edmonton Police Service
Florida Department of Corrections
Los Angeles Police Department
Loudoun County
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Ohio Attorney GeneralA 2 a.m. call about a neighbor in distress used to mean an officer alone, a short conversation, and a hard choice. With a clinician on the same call and the person's prior contacts in view, the team knew who to bring and what had worked before.
When we're out with somebody in need, we know who to call and how to make that warm handoff, and that's what really ultimately leads to the success of our community-based program.
Courtney RunnelsCrisis Support Supervisor, Grand Prairie Police Department
| Stakeholder | Responsibilities | Goals | Success metrics |
|---|---|---|---|
| Law enforcement | Officer time, officer safety, appropriate enforcement | Arrest diversions, reduced time spent on scene, reduced use of force | Priority-one response times |
| Behavioral health | Continuity of care | Warm handoffs, follow-ups | Stabilization at 30, 60, 90 days post-call |
| City and county government | Return on investment, public trust | Reduced calls from high-utilizers who call for service frequently | Repeat calls per capita |
| Community organizations | Access to resources, individual dignity | Distribution of services, connection to resources | Service and resource connections sustained |
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