Supporting those who answer first: Prioritizing wellness in 911
Author
Meredith Berger
Growth
Peregrine
Published
December 12, 2025
Author
Meredith Berger
Growth
Peregrine
Published
December 12, 2025
Behind every emergency response is a telecommunicator making split-second decisions under extreme pressure and fatigue. Between 2019 and 2022, communication centers faced an average staffing shortage of 25%, contributing to chronic burnout, absenteeism, and high turnover. Today, nearly 70% of dispatchers report feeling stressed before their shift even begins, and agencies see a 22% average training failure rate.
In this session, 911 leaders explore how data can help agencies break the burnout cycle and create a healthier, more sustainable workplace. From monitoring overtime and staffing gaps to identifying exposure to trauma, we examine how to flag risks early and build targeted wellness strategies.
With the right strategies in place, that data becomes a powerful tool for real change. Agencies can eliminate repetitive tasks, provide meaningful feedback, and give teams space to recover and grow. Supporting those behind the headset isn’t just the right thing to do—it’s the foundation for stronger, safer emergency response.
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