Virtual roundtable | Supporting those who answer first: Prioritizing wellness in 911

Supporting those who answer first: Prioritizing wellness in 911

Behind every emergency response is a telecommunicator making split-second decisions under extreme pressure and fatigue. Between 2019 and 2022, communication centers faced an average staffing shortage of 25%, contributing to chronic burnout, absenteeism, and high turnover. Today, nearly 70% of dispatchers report feeling stressed before their shift even begins, and agencies see a 22% average training failure rate.

In this session, 911 leaders explore how data can help agencies break the burnout cycle and create a healthier, more sustainable workplace. From monitoring overtime and staffing gaps to identifying exposure to trauma, we examine how to flag risks early and build targeted wellness strategies.

With the right strategies in place, that data becomes a powerful tool for real change. Agencies can eliminate repetitive tasks, provide meaningful feedback, and give teams space to recover and grow. Supporting those behind the headset isn’t just the right thing to do—it’s the foundation for stronger, safer emergency response.

Speakers

• Tipi Brookins, Chief of Staff, The Office of Unified Communications
• Dru Clarke, Assistant Director of Operations, Fairfax County Department of Public Safety Communications
• Kari Morrissey, Director, Anoka County Emergency Communications 911